Privacy Policy

Beatsbyhcien, trading as Beatsbyhcien ("us", "we", or "our") operates the https://shop.beatsbyhcien.com storefront (the "Store").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use the Store and the choices you have associated with that data.

We use your data to provide and improve the Store. By using the Store, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Merchant Service Agreement and Terms of Use, accessible from https://shop.beatsbyhcien.com.

About the platform. The Store runs on TrakRoom, a storefront and marketplace platform operated by Trackdock Limited. Trackdock Limited processes certain information on our behalf in order to host the Store, deliver your purchases, and operate checkout, and maintains its own privacy policy covering the platform itself.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Store to you.

Types of Data Collected

Personal Data

While using our Store, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Billing details and country
• Order, download, and license history
• Messages you send us
• Cookies and Usage Data

Payment Data

Payments are processed by third-party payment providers. We do not receive or store your full card number. We receive the confirmation, amount, currency, and the limited identifying information needed to match a payment to your Order and to handle refunds and disputes.

Usage Data

We may also collect information on how the Store is accessed and used ("Usage Data"). This may include your device's Internet Protocol address (e.g. IP address), browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies, local storage, and similar technologies to operate the Store, keep your cart, remember preferences, protect forms from abuse, and, where permitted by your choices, understand how the Store is used.

Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Store.

Examples of cookies we use:

• Session Cookies. To operate the Store and keep you signed in.
• Preference Cookies. To remember your preferences and settings.
• Security Cookies. For security purposes.
• Cart Cookies. To remember the items in your cart between visits.

Use of Data

We use the collected data for the following purposes:

• To provide and maintain the Store
• To process your Orders and deliver your purchases
• To issue licenses and license documents
• To provide customer care and support
• To notify you about changes to the Store or your Order
• To handle refunds, chargebacks, and disputes
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal, tax, and accounting obligations
• To send you marketing messages where you have asked to receive them

Transfer Of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. This includes the servers of our platform and payment providers.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure Of Data

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Store
• Protect the personal safety of users of the Store or the public
• Protect against legal liability

Security Of Data

The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We employ third-party companies and individuals to facilitate the Store ("Service Providers"), to provide the Store on our behalf, to perform Store-related services, or to assist us in analyzing how the Store is used. These include:

• Trackdock Limited (TrakRoom) — storefront hosting, checkout, digital delivery, and order management.
• Payment providers — to process payments, refunds, and disputes, and to verify our merchant account. Payment providers act as independent controllers of the payment data they collect and apply their own privacy policies.
• Email and messaging providers — to send order confirmations, download links, and support replies.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We keep Order, payment, download, and license records for as long as needed to provide the Store, resolve disputes, enforce our agreements, and meet legal, tax, and accounting requirements. Marketing contact details are kept until you unsubscribe.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your Personal Data, to object to or restrict certain processing, to withdraw consent, and to receive a copy of your data in a portable format.

To exercise any of these rights, contact us at beatsbyhcienstore@gmail.com. We may need to verify your identity before acting on a request, and we may need to keep records we are legally required to retain.

Links To Other Sites

The Store may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.

Children's Privacy

The Store does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, contact us:

Beatsbyhcien trading as Beatsbyhcien
Email: beatsbyhcienstore@gmail.com
Phone: +233247393842
Address: 19 Aderibigbe Shitta St, Ikorodu, Ikorodu, Lagos, 104101, Ghana